1. 60-day refunds

If you are not happy with ARGUS, you can ask for a full refund within 60 days of any payment. This covers your first purchase, every renewal of a monthly, 6-month or yearly plan, extra cameras, and lifetime licences. You do not need to give a reason.

2. How to ask for a refund

ARGUS orders are processed by Paddle.com, our online reseller and Merchant of Record, so refunds are paid by Paddle. To ask for one, either:

• use the link in the receipt email from Paddle, or visit paddle.net and look up your order, or
• email us at info@excaliat.com with your Client ID or order number, and we will arrange it with Paddle.

The refund goes back to the card or account you paid with. Paddle usually sends it within a few days, though your bank may take longer to show it.

3. After a refund

When a payment is refunded, the licence it paid for ends and ARGUS must no longer be used for the cameras it covered. A refunded subscription is canceled, so you are not charged again.

4. Canceling a subscription

You can cancel a monthly, 6-month or yearly plan at any time, from the link in your Paddle receipt email or by writing to us. After you cancel, you are not charged again, and ARGUS keeps working until the end of the period you already paid for. If you also want your last payment back, ask within 60 days of it, as above.

5. Security services

This policy covers ARGUS bought on excaliat.com. Our cybersecurity services, such as penetration testing, are agreed and billed separately, under the terms of each service agreement.

6. Contact us

Excaliat (Private) Limited, CL-3, Block A, Abdalians Cooperative Housing Society, Lahore, Pakistan
Email: info@excaliat.com
Phone: +92 (308) 852 1927

See also our ARGUS Terms of Sale and Privacy Policy.